{"id":1263,"date":"2023-01-30T11:00:00","date_gmt":"2023-01-30T17:00:00","guid":{"rendered":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/?p=1263"},"modified":"2024-02-27T09:32:02","modified_gmt":"2024-02-27T15:32:02","slug":"el-servicio-al-cliente-y-el-valor-agregado-al-producto","status":"publish","type":"post","link":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/el-servicio-al-cliente-y-el-valor-agregado-al-producto\/","title":{"rendered":"El Servicio al Cliente y el Valor Agregado al Producto"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1263\" class=\"elementor elementor-1263\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22c1010 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"22c1010\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d77ba99\" data-id=\"d77ba99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c38ab3b elementor-widget elementor-widget-text-editor\" data-id=\"c38ab3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif;\">Actualmente, el nivel de competitividad en el mundo de los negocios ha aumentado exponencialmente, por lo que las empresas se han visto en la necesidad de <b>generar valor agregado a sus productos y\/o servicios<\/b> que ofrecen dentro del mercado, mediante una herramienta: <b>Calidad en el Servicio al Cliente<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7561101 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7561101\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3485df6\" data-id=\"3485df6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e22a134 elementor-widget elementor-widget-heading\" data-id=\"e22a134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Organizaci\u00f3n Enfocada al Cliente.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-508729f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"508729f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1437ff1\" data-id=\"1437ff1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3a2255 elementor-widget elementor-widget-text-editor\" data-id=\"e3a2255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif;\">El Servicio al Cliente<\/span><\/b><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif;\"> est\u00e1 definido como el conjunto de actividades interrelacionadas que ofrece un suministrador con el fin de que el cliente obtenga el producto y\/o servicio en el momento y lugar adecuado y se asegure un uso correcto del mismo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f045896 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f045896\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7f1751\" data-id=\"c7f1751\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2031b05 elementor-widget elementor-widget-text-editor\" data-id=\"2031b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif;\">Dicho Servicio es una de las palancas competitivas m\u00e1s importantes dentro de los negocios, ya que <b>atraer un nuevo cliente es aproximadamente seis veces m\u00e1s caro que mantener uno<\/b>; por lo que, incluso en t\u00e9rminos de costos, el nivel de importancia de la lealtad del cliente se vuelve trascendental para el desarrollo y crecimiento de las empresas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b4d275 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"9b4d275\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b868b9d\" data-id=\"b868b9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e0e595 elementor-widget elementor-widget-text-editor\" data-id=\"3e0e595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif; color: #686868;\">La calidad de los servicios depende de las actitudes de todo el personal que labora dentro de la empresa, por lo cual, es fundamental contar con un control en los procesos internos de:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ece60b4 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ece60b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68a228f\" data-id=\"68a228f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70c7686 elementor-widget elementor-widget-image\" data-id=\"70c7686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"843\" height=\"564\" src=\"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen-1024x685.png\" class=\"attachment-large size-large wp-image-1298\" alt=\"CALIDAD DEL SERVICIO AL CLIENTE\" srcset=\"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen-1024x685.png 1024w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen-300x201.png 300w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen-768x514.png 768w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen-1536x1028.png 1536w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen-2048x1370.png 2048w\" sizes=\"(max-width: 843px) 100vw, 843px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4630106 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4630106\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-333e6e8\" data-id=\"333e6e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35bc348 elementor-widget elementor-widget-heading\" data-id=\"35bc348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Calidad del Factor Humano.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b15719 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2b15719\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d1483b\" data-id=\"7d1483b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01be6d8 elementor-widget elementor-widget-text-editor\" data-id=\"01be6d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif; color: #686868;\">El servicio ofrecido por una empresa depende en gran medida de la calidad del factor humano, por lo que el desarrollo de este \u00faltimo es agente fundamental de la misma; el \u00e1rea de <b>Recursos Humanos<\/b> juega un papel important\u00edsimo en el dise\u00f1o de las estrategias competitivas, por lo que se deber\u00e1n fortalecer y afinar los procesos de integraci\u00f3n y direcci\u00f3n de personal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c08bb11 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"c08bb11\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-352a9ce\" data-id=\"352a9ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce0f827 elementor-widget elementor-widget-heading\" data-id=\"ce0f827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Estrategia de Servicio al Cliente.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-492a3ad elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"492a3ad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10bf5e4\" data-id=\"10bf5e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-505cb63 elementor-widget elementor-widget-text-editor\" data-id=\"505cb63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif; color: #686868;\">Una estrategia de servicio consiste en dar valor al cliente, considerando dicho valor como un motivador en la decisi\u00f3n de compra, posicionando a la empresa con distinci\u00f3n en el mercado. El dise\u00f1o de los sistemas de operaci\u00f3n debe estar enfocado tanto en la l\u00ednea frontal en atenci\u00f3n al cliente, como en las tareas de soporte y apoyo a las \u00e1reas de contacto, <b>favoreciendo la agilidad de respuesta y optimizando los recursos utilizados en la entrega de servicios<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-298a4ee elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"298a4ee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-684df10\" data-id=\"684df10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9c8691 elementor-widget elementor-widget-heading\" data-id=\"c9c8691\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Componentes B\u00e1sicos de un Buen Servicio.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf9fe5a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"cf9fe5a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34f7379\" data-id=\"34f7379\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3607649 elementor-widget elementor-widget-text-editor\" data-id=\"3607649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif; color: #686868;\">Los componentes b\u00e1sicos son indispensables para lograr un <b>buen Servicio al Cliente<\/b> con niveles de calidad \u00f3ptimos, ya que el nivel de dicho servicio es generado desde las estrategias dise\u00f1adas por la gerencia, hasta la implementaci\u00f3n y seguimiento que se d\u00e9 a las mismas a trav\u00e9s de los empleados.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bbb710 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8bbb710\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73396f1\" data-id=\"73396f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d2071c elementor-widget elementor-widget-image\" data-id=\"1d2071c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"843\" height=\"564\" src=\"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen_2-min-1024x685.png\" class=\"attachment-large size-large wp-image-1309\" alt=\"calidad de servicio\" srcset=\"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen_2-min-1024x685.png 1024w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen_2-min-300x201.png 300w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen_2-min-768x514.png 768w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen_2-min-1536x1028.png 1536w, https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-content\/uploads\/2023\/01\/blogg-7-imgen_2-min-2048x1370.png 2048w\" sizes=\"(max-width: 843px) 100vw, 843px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7bb63f elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f7bb63f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-708454f\" data-id=\"708454f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47913d8 elementor-widget elementor-widget-heading\" data-id=\"47913d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Gerencia y el Servicio al Cliente.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccebeb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ccebeb7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2751fa7\" data-id=\"2751fa7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7d3294 elementor-widget elementor-widget-text-editor\" data-id=\"f7d3294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #686868;\">La Direcci\u00f3n debe dise\u00f1ar e implementar para cada una de sus \u00e1reas, estrategias competitivas que le permitan:<\/span><\/p><ul><li><span style=\"color: #686868;\">Proporcionar a sus clientes <strong>niveles altos, permanentes y aut\u00e9nticos de satisfacci\u00f3n<\/strong>.<\/span><\/li><li><span style=\"color: #686868;\">Evitar los errores m\u00e1s frecuentes en los programas de <strong>Calidad en el Servicio<\/strong>.<\/span><\/li><li><span style=\"color: #686868;\">Involucrar al personal de contacto.<\/span><\/li><li><span style=\"color: #686868;\">Trasformar las quejas en oportunidades.<\/span><\/li><\/ul><p><span style=\"color: #686868;\">Involucrando a todas las \u00e1reas, la relaci\u00f3n directa entre cada etapa dentro de ellas se muestra de la siguiente manera:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ea48a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0ea48a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e834ff\" data-id=\"1e834ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-544c281 elementor-widget__width-inherit elementor-widget elementor-widget-tp-flip-box\" data-id=\"544c281\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"tp-flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pt_plus_info_box flip_box6a0abe61be9d8 info-box-style_5     \"  data-id=\"flip_box6a0abe61be9d8\" ><div class=\"post-inner-loop\"><div class=\"info-box-inner content_hover_effect \"><div class=\"info-box-bg-box\"><div class=\"service-flipbox flip-vertical height-full\"><div class=\"service-flipbox-holder height-full text-center perspective bezier-1\"\t><div class=\"service-flipbox-front  bezier-1 no-backface origin-center\"><div class=\"service-flipbox-content width-full\"><i class=\" fa fa-sitemap service-icon icon-squre\"><\/i><div class=\"service-content\"><div class=\"service-title\"> El liderazgo de la alta gerencia es la base de la cadena. <\/div><\/div><\/div><div class=\"infobox-front-overlay\"><\/div><\/div><div class=\"service-flipbox-back  fold-back-horizontal no-backface bezier-1 origin-center\"><div class=\"service-flipbox-content width-full\"><div class=\"service-desc\"> <p style=\"text-align: left\"><strong>La calidad interna<\/strong> \u2192 impulsa la satisfacci\u00f3n de los empleados.<\/p><p style=\"text-align: left\"><strong>La satisfacci\u00f3n de los empleados<\/strong> \u2192 impulsa su lealtad.<\/p><p style=\"text-align: left\"><strong>La lealtad de los empleados<\/strong> \u2192 impulsa la productividad.<\/p><p style=\"text-align: left\"><strong>La productividad de los empleados<\/strong> \u2192 impulsa el valor del servicio.<\/p><p style=\"text-align: left\"><strong>El valor del servicio<\/strong> \u2192 impulsa la satisfacci\u00f3n del cliente.<\/p><p style=\"text-align: left\"><strong>La satisfacci\u00f3n del cliente<\/strong> \u2192 impulsa la lealtad del cliente.<\/p><p style=\"text-align: left\"><strong>La lealtad del cliente<\/strong> \u2192 impulsa las utilidades y la consecuci\u00f3n de nuevos clientes.<\/p> <\/div><\/div><div class=\"infobox-back-overlay\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4695f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a4695f1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95ff341\" data-id=\"95ff341\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37424a0 elementor-widget elementor-widget-text-editor\" data-id=\"37424a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 11.5pt; line-height: 150%; font-family: Arial, sans-serif; color: #686868;\">En <span style=\"color: #0048ff;\"><a style=\"color: #0048ff;\" href=\"https:\/\/www.jomsmx.com.mx\/\" target=\"_blank\" rel=\"noopener\"><strong>JOMSMX<\/strong><\/a><\/span> nos caracterizamos por brindar un <b>Servicio al Cliente de calidad<\/b>, vive esta experiencia si buscas o empleas <b>Insumos Industriales MRO<\/b>, no dudes en contactarnos ya sea <strong><a style=\"color: #686868;\" href=\"tel:(55)%205116%209319\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0048ff;\">V\u00eda<\/span> <span style=\"color: #0048ff;\">Telef\u00f3nica<\/span><\/a><\/strong>, por <strong><a style=\"color: #686868;\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=5215563917447&amp;text=Hola+JOMS%2C+me+interesa%3A&amp;type=phone_number&amp;app_absent=0\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0048ff;\">WhatsApp<\/span><\/a><\/strong>, o completa el\u00a0<span style=\"color: #0048ff;\"><a style=\"color: #0048ff;\" href=\"https:\/\/www.jomsmx.com.mx\/asesoria\/\" target=\"_blank\" rel=\"noopener\"><strong>Formulario<\/strong><\/a> <\/span>y nos comunicaremos inmediatamente contigo, para ofrecerte soluciones y productos acorde a tus necesidades con un <b>Servicio al Cliente de primer nivel<\/b>. Recuerda, no tardes en suscribirte al <a style=\"color: #686868;\" href=\"https:\/\/jomsmx.com.mx\/blog-industrial\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0048ff;\">Newsletter<\/span><\/strong><\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Actualmente, el nivel de competitividad en el mundo de los negocios ha aumentado exponencialmente, por lo que las empresas se han visto en la necesidad&hellip;<\/p>\n","protected":false},"author":1,"featured_media":3677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jomsmx"],"views":1827,"_links":{"self":[{"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/posts\/1263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/comments?post=1263"}],"version-history":[{"count":106,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/posts\/1263\/revisions"}],"predecessor-version":[{"id":6751,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/posts\/1263\/revisions\/6751"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/media\/3677"}],"wp:attachment":[{"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/media?parent=1263"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/categories?post=1263"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jomsmx.com.mx\/blog-industrial\/wp-json\/wp\/v2\/tags?post=1263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}